Berry Online Tuition One to One Learning Class Terms and Conditions

GENERAL:

I have agreed and consented to Berry Group Sdn. Bhd. (hereinafter called "the Company") reserving and keeping my personal data.
By "I agree to terms & conditions" of Berry Online Tuition One to One Learning Class Registration Form, I emphasize again, I acknowledge that I have read, understood, and agree to the terms and conditions of the Company and all the procedures of Berry Online Tuition One to One Learning Class.
The Berry Online Tuition One to One Learning Class Registration Form is only valid for 30 day(s) from the date of making payment, before the first class begins.
The Berry Online Tuition One to One Learning Class Registration Form is also valid after the Customer has presented to the first class until it is terminated according to TERMINATION AND COMPENSATION below OR approved by the Company.
No claim shall lie against the Company for any loss or expense suffered or incurred by the Customer in the event of the Company being unable to supply the online tutor.

PROCESS:

Before the payment, all the conversation of both of the parties about Berry Online Tuition One to One Learning Class is hereinafter called "the Deal".
The service will only be provided since the parents or students (hereinafter called "the Customer") have contacted the related department of the Company
The Customer should also agree to let the Company to look for the Tutor, starting 14 working day(s) after the deal is clinched, before the payment is made.
After the Tutor has been found, and the lesson conducting time is matched with the Customer, the Customer shall agree to make the payment first before the class begins. The Customer MUST also fill in the registration form before the first class proceed.
The Customer shall be given 7 day(s) to make a payment before the FIRST LESSON begins.

PAYMENT:

Only online banking, ATM transfers, and e-wallet transfers are accepted by the Company.
Should the tuition fee be increased under any circumstances, it shall be solely borne by the Customer, but the Customer will be informed at least ONE month before.
The Customer should agree to pay the full tuition fee for the next month by the 28th of every months.
The Customer should also agree to pay the full payment of a month depending on the times of the lessons every month, and this is decided by the Company, at least 4 times, no more than 5 times per month.
Trial One to One Class(1) should also be paid before the lesson begins.

REFUND:

According to TERMINATION AND COMPENSATION (2.) and (3.) below, the payment shall be refunded only 85% per each subject.
The overpayment is NOT REFUNDABLE and it will carry forward to the next month.
Any payment is paid by the Customer for each student, it is not allowed to transfer to the other student, no matter he / she is existing, trial or new student.
If the Customer violates the terms of TERMINATION AND COMPENSATION (6.) below, there will be no refund.
The refund will also be approved if the Tutor is not longer and unable to provide the service in the event of any circumstances of any kind, including but not limited to: bad attitude problem with any strong evidence provided (more than THREE), health issue, mental health disorders, involvement in crime issue, serious accident, especially one causing injury or death, and death.
The refund will be processed within 7 to 14 working days.

TERMINATION AND COMPENSATION:

The deal that has clinched is allowed to cancel / terminate for any reasons by one of the parties before making payment. Kindly refer back to REFUND (1.).
The class shall be cancelled automatically if the Customer fails to attend the FIRST LESSON within 30 day(s) from the date of making payment.
The TRIAL CLASS shall be cancelled automatically within TWO weeks from the date of making payment if the Customer fails to attend.
Berry Online Tuition One to One Learning Class Registration Form shall be terminated for (2.) and (3.).
All the related classes shall be stopped / terminated if the Customer fails to make the payment according to the terms of PAYMENT. However, the remaining replacement classes shall still be conducting until they are fully clear.
The Company has been told by the Customer or the Tutor that he / she is willing to stop at least 4 weeks or before.
The Parties are not longer able to learn or teach (whichever comes first) due to bad attitude problems with any strong evidence provided (more than THREE), health issues, mental health disorders, involvement in crime issues, serious accident especially one causing injury or death and death.
It is also agreed to terminate by the parties if one of them is on long vacation.
The lessons shall also be stopped immediately once the Company found out that there was more than ONE student, AND one of them is non-registered student in the class at anywhere, anytime and any kind of forms after verification and investigation at anywhere, anytime and any kind of forms.
The Customer cannot terminate the class or the lesson by himself / herself without informing the Company or following the terms and conditions of the Company.
For (9.) and (10.), the Company reserves the right to recover the compensation from the Customer through legal action.
The registration of the Customer shall terminate automatically if the Customer did not show up continuously in class without informing to the Company after 30 day(s).
The Customer resells the class to the third party.

CONDUCTING CLASS:

The Customer MUST agree to follow and use the Company’s online teaching and learning platform.
The one to one class only allows maximum TWO registered students to join.
If the Customer fails to attend the class when it begins within TEN minutes, then the class shall be cancelled automatically.
If the Tutor did not show up the class when it begins within TEN minutes, then the Customer deserve the right to cancel the class.
The parents or the third party should not interfere when the Tutor is conducting the class with the Customer.

REPLACEMENT:

The replacement class shall be arranged on the other day once the parties are agreed with.
For the FIRST LESSON, it is only allowed to arrange the replacement class within 21 day(s) from the date of making payment.
For the TRIAL CLASS, it is only allowed to arrange the replacement class within 14 day(s) from the date of making payment.
The Customer and the Tutor should inform earlier at least FOUR hours (except in urgent cases) before if cannot attend to the class, if the class is conducted in weekend, then the Customer should inform 2 day(s) before.
If the Customer is absent to the lesson without any notice given or breached the (4.), the replacement class shall not be arranged and the tuition fee also will not be refunded.
All the replacement classes shall be expired if the Customer fails to conduct them within 60 day(s). For instance, if student A failed to attend the class on 10th and 20th April, if he couldn’t replace the class within TWO months which is before 10th June and 20th June, then these two replacement classes shall be forfeited.
For CONDUCTING CLASS (3.), the replacement class is not allowed.
For CONDUCTING CLASS (4.), the replacement class is allowed to arrange on the other day after discuss with the Tutor.
For ONE hour class, in the event that the Customer left earlier but had attended the class for at least 45 minutes, it is allowed to request compensation for the remaining time into the next class from the Tutor. But this only depends on the Tutor.
For 1.5 hours and 2 hours class, in the event that the Customer finishes MORE THAN 50% progress of the class, then the Tutor MUST arrange the compensation for AT LEAST 25% of the remaining time of the previous class into the next class.
In the event that the Customer only finished LESS THAN 50% of the class or less than 25 minutes for ONE hour class but not because of an emergency, then the Tutor has the right to arrange compensation for only 25% of the remaining time of the previous class in the next class. This is also dependent on the Tutor.

EMERGENCY:

The Tutor is allowed to leave the class early if there is an emergency or an accident that happens suddenly. The replacement class arrangement is a MUST.
In the event that the Customer fails to attend the class when it begins within TEN minutes due to emergency or accident, then the Customer deserves the right to cancel the class and arrange a replacement on another day.

ADD ON SUBJECT:

All the added subject shall take within maximum 14 working day(s) to look for the Tutor after the deal is clinched, before the payment is made.
The Customer allows to cancel the clinched of added on subject at anytime before the payment made.
In the event of canceling the Deal after the payment made but before the FIRST CLASS begins, the payment of each subject shall be reimbursed only 85%.

RESPONSIBILITIES:

The Company does not have the responsibility to remind the Customer to present to any classes.
The Company is not liable for any of the Customer losses in any circumstances of any kind, including, but not limited to, the event of making payment, not presenting to the class without any notification, and so on.

PRIVACY:

The Company will not provide the Tutor’s privacy / personal details, such as home address, phone number, social media account / ID and so on in any kind of event to the Customer.
The Company will also not provide the Customer’s privacy / personal detail such as home address, phone number, social media account / ID and so on in any kind of event to the Tutor.

VARIATION OF TERMS AND CONDITIONS:

The company reserves the right to adjust / amend the TERMS AND CONDITIONS at anywhere, anytime and any kind of forms without any notification.

Effective from 1st December 2023 onwards